Refund and Returns Policy

REFUND & RETURNS POLICY

Last Updated: 7 August 2026

At ClassicCaps, we want our customers to have a smooth and satisfying shopping experience. If you receive a damaged, defective, or incorrect product, you can contact us for a return or exchange according to the terms below.

1. Return Period

Customers can request a return or exchange within 7 days of receiving the order.

2. Eligible Returns

Return/exchange may be accepted if:

Wrong cap/product received
Product is damaged during delivery
Product has a manufacturing defect
Product is unused and in original condition

3. Product Must Be Unused

For a return, the cap must be:

Unworn
Unwashed
Undamaged
Free from stains, perfume, or other signs of use
In original packaging, where applicable

4. How to Request a Return

Contact ClassicCaps within 7 days:

WhatsApp: 03295300089
Email: classiccaps8@gmail.com

Please send:

Order Number + Customer Name + Reason for Return + Clear Photos/Video

5. Exchange

If you receive a wrong, damaged, or defective product, we can arrange an exchange/replacement, subject to product availability.

6. Refund — Pakistan

For approved refunds, the refund amount will be discussed and processed according to the payment method used.

For Cash on Delivery (COD) orders, customers should contact us through WhatsApp or email so that the refund process can be arranged.

Delivery charges may be non-refundable unless the return is caused by an error or defect on our part.

7. Return Shipping

If the product is wrong, damaged, or defective due to our mistake, ClassicCaps will handle the return shipping according to the case.

For a return due to customer preference/change of mind, return shipping charges may be the customer’s responsibility.

8. Non-Returnable Products

Returns may not be accepted for:

Used or worn caps
Washed products
Products damaged by the customer
Products with visible signs of use
Customized/personalized products
Returns requested after 7 days

9. Damaged Package

If your parcel appears damaged when delivered, please take photos/videos before opening or immediately after opening and contact us.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the return procedure.

CONTACT CLASSICCAPS

ClassicCaps

WhatsApp: 03295300089
Email: classiccaps8@gmail.com
Website: CLASSICCAPS.STORE